Direct Care Alliance

Meetings

Every call, what we decided, and who's doing what. Missed one? Start here. It takes about three minutes.

Coming up

The next two calls

Tuesday, October 20th, 8:30am Central

Weekly strategy call

30 minutes

On the agenda: next week's posts with Dawn, the cancer care card with her words, the video proposal with everyone together, and the short Q and A videos.

Later this week, day to be set

Creative brainstorm, Dawn and Gwen

90 minutes

Moved off Monday for Dawn's conference in Phoenix. New ideas get worked out here first, then Tim and David see them on the Tuesday call.

Where we'll be

Conferences and events

Anyone from DCA headed to a conference or an event goes here, so we know where everyone will be and can say so on LinkedIn. Going somewhere? Add it here or text Gwen.

Dawn

SIIA, Phoenix. Sunday, October 11th to Wednesday, October 14th. Dawn's bringing back websites and contacts for outreach.

Booked
Last call

Tuesday, October 13th

On the call: Tim and Gwen. Dawn was at SIIA and David was out, so this page is the catch up.

The short version. All four LinkedIn posts last week beat the 5.1% median for company pages, and Corrine's welcome reached the most people. Dawn's breast care quote is off to a strong first day at 17.4% engaged. Tracy Creger's testimonial runs Wednesday, October 14th. David's million dollar question runs Friday. The cancer care card has a new headline and waits for Dawn's words.

What we decided

Decided

The cancer care card's new headline is "Cancer care is close to our hearts." The picture stays. It runs once Dawn adds her words.

Tim

Decided

Tracy Creger's testimonial moves up to Wednesday, October 14th, while the cancer care post waits for Dawn.

Gwen, agreed by Tim

Decided

David's million dollar question runs Friday as planned.

Tim

Decided

Next week's posts go to Dawn first once she's home, then to everyone.

Gwen, agreed by Tim

Who's doing what

Tim

Draft replies to the four comments on Corrine's welcome, for Dawn to edit.

This week
Tim

Send Gwen the COO bio and feedback on the blog draft.

This week
Tim

Look over the hospital and broker one-pagers before they're printed.

This week
Gwen

Set up creative time with Dawn once she's back from SIIA.

This week
Gwen and Tim

Agree a clear definition of a lead versus engagement.

This week
Dawn

Add a line or two in your own words for the cancer care card.

When you're back

Read it

The full minutes are a one page PDF, and the recap slides show this week's numbers and posts.

Open the minutes   Open the recap slides

The call before

Tuesday, October 6th

On the call: Tim, Dawn and Gwen. David wasn't on this one, so this page is the catch up.

The short version. DCA has a new line: "One price, one promise, personalized care." Tim's the next team announcement, as COO. The remission clip runs today, and Dawn's breast care quote runs Monday. LinkedIn goes to five days a week. The heat map comes off the weekly agenda until somebody needs it.

What we decided

Decided

The new line is "One price, one promise, personalized care." It goes in the hashtags and in the posts. The category name stays internal.

Dawn and Gwen, agreed by Tim

Decided

Announce Tim as COO next. It shows DCA is building a C-suite. Tim and Gwen write the bio today.

Dawn

Decided

Humor, with a purpose. It points at the healthcare system and sits next to professional medical pictures.

Tim and Dawn

Decided

Post at least five days a week on LinkedIn. Dawn's own clips run Tuesdays and Thursdays.

Dawn

Decided

Tim answers Roger Beauchamp himself. DCA isn't a DPC, and it's always the patient's choice.

Tim, agreed by Dawn

Decided

The heat map waits. It stays on the list and comes back when somebody needs to see it.

Tim

Decided

Dawn's card is the split panel. A bigger CEO title, the logo above her name and a QR code to DCA's LinkedIn on the back. A square version comes with it.

Dawn and Tim

Who's doing what

Gwen

Send Tim the three blog drafts before 3:00 today.

Today
Gwen

Send Dawn the patient story release after Tim and Gwen go over it at 3:00.

End of day
Gwen

Send Dawn the revised cards.

Tonight
Gwen

Refresh the patient scheduling sheet in DCA's colors, with no patient self scheduling.

This week
Tim

Reply to Roger Beauchamp on LinkedIn.

This week
Tim

A yes or no on LinkedIn and X Premium, at 3:00 today.

Today
Dawn

Type a few lines on why we start with cancer care in the box on your page. That becomes the October 14th caption.

Before October 14th
Dawn

Send Gwen your reply playbook, and ask Kim about using the clip of her ringing the bell.

Open

Read it

The full minutes are a three page PDF, every decision with the words it came from.

Open the minutes

Earlier call

Tuesday, September 29th

On the call: Tim, Dawn and Gwen. David wasn't on this one, so this page is the catch up.

The short version. We went over the posts and the pictures. The pictures need to look more medical. Video of David gets filmed head on, like a real interview. Every post says "one procedure," never "one case." Each call says yes to next week only. Tim gets anything that looks like a lead.

What we decided

Decided

Say "one procedure," never "one case." "Case" sounds like a lawsuit. Dawn raised it on September 21st, and we confirmed it again.

Dawn, agreed by all

Decided

Each call says yes to next week's posts only. Posts further out get shown, not approved, so Dawn isn't buried in approvals.

Tim

Decided

Film new video head on, like an interview. The Texas House camera angle doesn't show David at his best. New clips should look like a camera crew came in.

Dawn

Decided

Comment replies go to Dawn first. Gwen texts Dawn the first two or three comments with the post. Dawn's answers set the voice for the rest.

Tim, agreed by Dawn

Decided

Anything that looks like a lead goes to Tim. A broker, TPA or benefits group who comments or writes in. Tim gets copied and reaches out himself.

Tim

Decided

Hold LinkedIn Premium for now. DCA isn't working leads yet. It comes back once it is.

Tim

Who's doing what

Gwen

Rebuild the September 30th picture as a side by side: a pile of claims on the left, one page marked Estimate on the right.

Done
Gwen

Redo the standard picture set so it looks more medical. Tim called it the top priority.

In progress
Gwen

Thank Dr. Roger Moczygemba for his comment and link him to David's full testimony. Goes up once Dawn says yes.

Waiting on Dawn
Tim

Fill out the fourth quarter content form first. Dawn corrects it after.

Open
Dawn

Share the provider list the heat map is built from. Back on the October 6th call.

Open

Watch it

The recording runs 70 minutes, with a written transcript beside it. Open it, enter the passcode, then press play. The full minutes are a four page PDF.

Open the recording Passcode: 1s#vJVRi

Open the minutes

The record

Earlier calls

Every call with a written record, newest first. Click one to read it. The whole archive, with every set of minutes and notes, lives in the Google Drive folder. Anyone with this page can open it.

Tuesday, September 29thWeekly call. The full story is above.Minutes, PDF
Monday, September 21stWeekly call.Minutes, PDF
Wednesday, September 9thWeekly call. The August results and the September plan.Transcript on file, ask Gwen
Tuesday, August 18thDawn and Gwen, working call.Notes, PDF
Wednesday, August 5thX strategy session.Notes
Monday, July 6thWeekly updates.Minutes, PDF
Monday, June 29thWeekly call.Notes
Tuesday, June 9thAlignment call.Notes
Monday, June 1stWeekly call.Notes
How this page works

After every call, same day

The short version

Five lines on what happened.

What we decided

Each decision, who made it, and why.

Who's doing what

The task, who has it, and where it stands.

Something wrong here? Tell Gwen and it gets fixed the same day. Everything on this page comes from the call recording.

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